Returns policy

Returning goods to George’s Dog Boutique

We hope you love your order, but if you would like to return something, please let us know within 14 days of receiving your item.

We do not currently offer free returns. Customers are responsible for the cost of returning items to us.

Items must be returned unused, unworn, clean and in their original condition, with any tags or labels still attached. Please package your return safely, either in the original parcel or suitable alternative packaging.

Please include your order number inside the parcel so we can identify your return.

Returned parcels remain your responsibility until they reach us. We strongly recommend using a tracked or signed-for service and keeping proof of postage.

Once we receive and approve your return, we will process your refund through our system. You will receive an automated confirmation once the refund has been processed.

Refunds will be made to your original payment method. Please note that your bank or card provider may take additional time to make the funds available in your account.

Faulty items

We are proud of the quality of the products we stock, but if you believe an item is faulty, please email us at hello@georgesdogboutique.com with your order number, a description of the issue and clear photos of the fault. A member of our team will be happy to help.